Frequently Asked Questions

Q: Where are you located?

A: Louise's Sweets is an online retailer. We do not have a retail location at this time. We are licensed by Marion County Public Health Department and work out of a licensed commercial shared kitchen.

Q: When can I expect my order?

A: All of our items are made to order. Please allow at least five to ten business days plus shipping time, if being shipped.

Q: Why am I having problems checking out?

A: Louise's Sweets should work with any available web browser. But some customers experience difficulties not seeing the desired delivery date calendar to complete checkout. If you have any problems accessing our site please contact us via email at info@louises-sweets.com. We can process your order for you.

Q: How can I place an order?

A: You can place your order via online, email at info@louises-sweets.com or

phone at 317-644-0898.

When submitting your order via email, please provide the following information:

Name:

Address:

Ship to address, if different than your address:

Phone:

Email:

Optional: Daily Deal Certificate Code:

Q; Do you offer delivery?

A: We do not offer delivery at this time. You have the option of picking up your order or having it shipped.

Q: Where do I pickup my order at?

A: Orders are available for pickup by appointment only.  Please do not arrive for pickup prior to setting an appointment. 

Pickup Location:

Indy's Kitchen

2442 N. Central Ave

Indianapolis, IN 46205

Q: Can I pay for my order when I pick it up?

A: No, all orders are prepaid.

Q: Is everything made fresh?

A: Absolutely! Every order is made to order and requires at least a five (5) to ten (10) business day notice.

Q: Do any of your products contain nuts?

A: Our product is prepared and packaged using machines that may come into contact with Wheat/Gluten, Eggs, Dairy or Dairy Products, Peanuts, Soy, and/or Tree Nuts.

Q: Do you make sugar-free or lactose-free products?

A: No, not at this time.